Thank you for your interest in working with
MassHire Cape & Islands.
RESEA Specialist
JOB SUMMARY
The RESEA Specialist assists with the implementation of the RESEA (Re-employment Services and Eligibility Assessment) program for UI (Unemployment Insurance) recipients to help job seekers maintain eligibility for unemployment insurance benefits and provide guidance for the customer’s re-employment goals. The RESEA Specialist conducts individual RESEA reviews and assessments; explains program requirements; advises customers on job search methods, resumes, and job interview preparation; enters data as required; refers customers to appropriate resources including WIOA funded training programs and individualized career counseling services.
SUPERVISION RECEIVED
The RESEA Specialist is under the general supervision of the Career Center Manager, who periodically reviews work for accuracy and compliance with agency policies and guidelines. The MDCS (Massachusetts Department of Career Services) Supervisor assigns daily scheduled RESEA appointments and reviews RESEA documentation for compliance with RESEA and UI policies. In addition to RESEA responsibilities, some instruction may be given for other types of assignments.
SUPERVISION EXERCISED
The RESEA Specialist provides no supervision.
MAJOR DUTIES
1. Conducts RESEA assessments and eligibility reviews which include resume reviews,
job search activity, labor market research, work/education history, employment barriers.
2. Provides information about RESEA mandated requirements to RESEA enrolled
customers.
3. Provides job search guidance, resume review, interview preparation and strategies to overcome employment barriers.
4. Maintains accurate, timely documentation in Massachusetts One-Stop Employment System (MOSES) for compliance.
5. Develops individualized career action plans utilizing labor market information and resume reviews to determine marketability and recommend education, training, and future services.
6. Facilitates the in-person Career Center Seminar group orientation on Career Center services and Unemployment Insurance requirements (RESEA).
7. Manages a client caseload ensuring positive program outcomes that are in compliance with RESEA and UI policies.
8. Completes mandated RESEA reporting requirements and maintains timely and accurate records as required.
9. Collaborates with Career Center staff to refer customers to appropriate resources for education, training and job search opportunities.
10. Participates in team meetings, planning, and professional development as required.
11. Ensures confidentiality and compliance with federal, state, and local policies.
12. Provides exemplary customer service and promotes JTEC programs to customers in a professional and caring manner.
13. Performs assigned duties in a professional and businesslike manner and in accordance with JTEC policies and procedures.
14. Performs other related duties and developmental tasks as required.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Working knowledge of individual and group counseling, interviewing, screening and
assessment techniques.
2. Working knowledge of social, environmental, economic, and cultural factors affecting
disadvantaged persons.
3. Knowledge of area labor market needs, vocational training vendors, community resources and requirements for various employment opportunities.
4. Ability to adhere to ethical standards for maintaining and safeguarding proprietary, confidential or business sensitive information.
5. Proficiency with Microsoft Office and demonstrated ability to learn new software and database management systems.
6. Ability to provide excellent customer service in-person, electronically and telephonically.
7. Ability to prioritize tasks and manage multiple responsibilities.
8. Ability to promote JTEC in a professional and businesslike manner.
9. Ability to communicate effectively both orally and in writing with
clients, employers and agencies.
10. Ability to conduct and instruct clients in group and one-on-one situations.
11. Ability to research and collect data.
12. Demonstrated ability to communicate with individuals from diverse socioeconomic and
multi-cultural backgrounds.
SUGGESTED TRAINING AND EXPERIENCE
Associate’s degree or higher. A minimum of two years full-time or equivalent part-time professional experience in employment counseling, vocational counseling, guidance placement counseling, rehabilitation counseling or educational counseling. Any combination of education or training which demonstrates possession of the required knowledge, skills, and abilities. Related teaching experience desired. Valid driver’s license and own transportation required.
AMERICANS WITH DISABILITY SPECIFICATIONS
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Moderate dexterity of hands and fingers for calculator/computer work.
• Normal physical strength to handle routine office materials and tools, lift and/or move up to 25 lbs.
• Moderate level – sitting for long periods of time.
• High level – close vision to computer monitor.
• Normal level of hearing for telephone and general communication.
HOURS: 35 hours/week, M-F, In-Person
SALARY RANGE: $60,000 – $62,000, PLUS GREAT BENEFITS!
Please send cover letter and resume to attention of:
Deborah Maranhas c/o Job Training and Employment Corporation
88 North Street
Hyannis, MA 02601
Or email: dmaranhas@jteccorp.com
All responses must be received by 4:00pm, August 14, 2026.
No phone calls, please
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