Guide to Unemployment Insurance


Work search requirements are being reinstated effective 6/13/2021. Starting with the week ending 6/19/2021, claimants requesting benefits will have an issue set up on their claim if they indicate that they did not complete 3 work search activities, were not able to work, or not available to work.

The Massachusetts Department of Unemployment Assistance has a Guide to Unemployment Insurance online which provides information on:

  • Claimant’s Rights and Responsibilities
  • Understanding Unemployment Insurance
  • How Your Benefits are Determined
  • Direct Deposit
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There are two ways to file and to manage an Unemployment Insurance (UI) claim:

  1. Use the UI Online self-service system which is a fully integrated Unemployment Insurance System
  2. Call the UI Teleclaims Center

Mass Hire provides the following services to assist Unemployment Insurance claimants:

  • An information package about Unemployment Insurance and how to file a claim. For a copy, visit the Career Center
  • MassHire offers a workshop for people who wish to use the online self-service system. UI Filing & Managing Your Claim teaches you how to navigate the UI Online self-service system in order to file, re-open, request weekly benefit, add dependents, review/edit personal information and verify account and payment information
  • This workshop is offered several times a month. Please check our workshop calendar for dates and times. To register for the workshops, call (508) 771-5627 or visit our Hyannis location
  • The MassHire Resource Room has two computers connected directly to UI and telephones to call UI for use by claimants
  • For help filing or managing your claim online, a staff member (the UI Navigator) is available by appointment. To make an appointment, visit the Career Center or call (508) 771-5627