Guide To Unemployment Benefits

ATTENTION: The DUA’s new online system, Unemployment Services for Workers is here. Whether you have an existing claim or need to file a new one, this updated system is designed to make the process smoother and more user-friendly.

More information & links to instructional videos are at the bottom of this page.

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Only residents of Cape Cod and the Islands can receive assistance with their Unemployment claim issues at the MassHire Cape and Islands Career Center.

Walk-ins are welcome on Mondays 9:00 a.m. to 12:00 p.m. and Fridays 10:00 am to 12:00 p.m. and are seen on a first come, first served basis. There is only limited availability during these times.

Holidays may impact hours and availability.

The number of clients we serve will depend on staff availability, therefore, you may be asked to return another day.

You will need to know your Social Security number, password to log into your DUA account, bring a phone which can receive text messages or emails and a VALID (NOT EXPIRED) State issued Picture ID.

If you need to file a claim and cannot use a computer independently or with the help of a person accompanying you, please call the Department of Unemployment Assistant at (617) 626-6800, and you will be able to open your claim over the phone. You will need to call persistently until you get through.

If you are not a citizen and want to open a claim, you need a VALID (NOT EXPIRED) work authorization card, your Social Security card and proof of residence within Cape Cod and the Islands, such as a recent utility bill.

For more information about the Department Of Unemployment Assistance, click HERE.

DUA’s New Online Unemployment Services System

On May 6, 2025, DUA will launch a new system called Unemployment Services for Workers, replacing the current UI Online system. If you lose your job, you’ll use Unemployment Services for Workers to apply for benefits, request weekly payments, and manage your unemployment account.

Please follow this link for further information: Guide to the New Unemployment Services System

Click here for instructional videos to help you with the new system: New System For Department Of Unemployment Assistance