For Customers having Unemployment Claim issues

Only residents of Cape Cod and the Islands can receive assistance with their Unemployment claim issues at our Cape and Islands Career Center.

Walk-ins are welcome on Mondays 9:00 a.m. to 12:00 p.m. and Fridays 10:00 am to 12:00 p.m. and are seen on a first come, first served basis.

The number of clients we serve will depend on staff availability, therefore, you may be asked to return another day.

You will need to know your Social Security number, password to log into your DUA account, bring a phone which can receive text messages or emails and a VALID (NOT EXPIRED) State issued Picture ID.

If you need to file a claim and cannot use a computer independently or with the help of a person accompanying you, please call the Department of Unemployment Assistant at (617) 626-6800, and you will be able to open your claim over the phone. You will need to call persistently until you get through.

If you are not a citizen and want to open a claim, you need a VALID (NOT EXPIRED) work authorization card, your Social Security card and proof of residence within Cape Cod and the Islands, such as a recent utility bill.