Thank you for your interest in working with
MassHire Cape & Islands.
GREETER
JOB SUMMARY
The Greeter is responsible for imparting accurate and up to date information on all MassHire, Community Action Committee and Child Care Network services available in the building. Assists perspective individual customers in the reception area by providing information about the services, process, procedures, and referral to the appropriate agency. Triages customers to the appropriate programs. Solicits feedback on customer satisfaction issues and reports to supervisor any customer issues that may arise in the reception area.
SUPERVISION RECEIVED
The Greeter works under the direct supervision of the MassHire Cape and Islands Career Center Manager. Guides and policies cover overall duties; some instruction is given for unusual types of assignments. Where regular duties are preformed independently within policies, some latitude is expected.
SUPERVISION EXERCISED
The Greeter provides no supervision.
MAJOR DUTIES
1. Responsible for imparting accurate and up to date information on all services provided in the building with a high rate of customer satisfaction through initia1 contact.
2. Provides perspective customers with information about the services, process, procedures, and referral to the appropriate agency.
3. Triages customers to appropriate programs.
4. Solicits feedback from perspective customers regarding service satisfaction to enhance continuous quality improvement.
5. Reports any customer issues that may arise in the reception area to the supervisor.
6. Provides intermittent customer assistance in other public access areas within the building as needed.
7. Performs assigned duties in a professional and businesslike manner and in accordance with policies and procedures.
8. Ensures that the laws, regulations, and policies are followed.
9. Performs other related duties and development tasks as required.
KNOWLEDGE, SKILLS, AND ABILLTIES
l. Knowledge of programs offered in the building and community resources.
2. Ability to operate computers and computer software.
3. Ability to communicate in a professional and businesslike manner.
4. Ability to work harmoniously with staff and the general public.
SUGGESTED TRAINING AND EXPERIENCE
High school diploma or equivalent required. One year direct related experience required. Any combination of education or training which demonstrates possession of the required knowledge, skills and abilities.
Bilingual language skills a plus!
AMERICANS WITH DISABILITY SPECIFICATIONS
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Moderate dexterity of hands and fingers for calculator/computer work.
• Normal physical strength to handle routine office materials and tools lift and/or move up to 25 lbs.
• Moderate level – sitting for long periods of time.
• High level – close vision to computer monitor.
• Normal level of hearing for telephone and general communication.
WAGES
SALARY: $36,298
Full-time/ 35 hours Monday – Friday, 8am-4pm
In Office
Great Benefits!
Please send cover letter and resume to attention of:
Deborah Maranhas c/o Job Training and Employment Corporation
88 North Street, Hyannis, MA 02601
Or email: dmaranhas@jteccorp.com
All responses must be received by 4:00pm, September 30, 2026
No phone calls, please
______________________________________
IN-PERSON ACADEMIC INSTRUCTOR AND TESTING ADMINISTRATOR
JOB SUMMARY
The Academic Instructor and Testing Administrator provides a variety of educational and vocational services to MassHire youth and adult customers relative to their future employability. Designs, plans, implements, facilitates, and teaches group and individual Hi-SET preparation classes and monitors students’ progress. Administers academic and vocational assessments for all job seekers. Works closely with staff and supervisory personnel to ensure a smooth flow of services to MassHire adult and youth customers. Provides oversight of the MassHire Youth and Testing Center during business hours to ensure the accessibility and safety of MassHire customers and staff.
SUGGESTED TRAINING AND EXPERIENCE
Demonstrated ability to communicate with individuals from diverse socioeconomic and multi-cultural backgrounds. Demonstrated ability to design, facilitate, teach and implement curriculum, evaluation systems and forms and coordinate materials to deliver workshops and classroom instruction.
Bachelor’s degree required. At least two years’ relevant teaching experience is required. Ability to teach basic, intermediate, and advanced academics preferred; experience with individualized self-paced education programs preferred; working knowledge of computer hardware and software used in industry today desirable. Related teaching experience desired. Valid driver’s license and access to own transportation required.
HOURS:
In-Person
35 hours/week
Monday -Friday 8:00am to 4:00pm
SALARY RANGE:
$58,200 – $65,500
Plus Great Benefits!
TO APPLY:
Please send cover letter and resume to attention of:
Deborah Maranhas c/o Job Training and Employment Corporation
88 North Street, Hyannis, MA 02601
Or email: dmaranhas@jteccorp.com
All responses must be received by 4:00pm, October 9, 2026
No phone calls, please
______________________________________
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